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Frequently Asked Questions

 

How can I see your styles on the website?

You can register on the website and once it is approved then you can now log in and view our whole collection.  You can call us to have your application approved at 323 234 6000.

 

Where is your showroom?

 Our showroom is located in 1015 S Crocker St. Q28 LA CA 90021

 

How does your size run?

 Our size is junior to missy size

 

 Do you sell outside US?

Yes we do but we only accept wire transfer as payment for international customers

 

What is a pre order or back order?         

You can reserve styles even before they arrive.  Once they arrive it gets packed to those who reserved first. 

 

Do I get charged for pre orders?

No, you only get charged when we ship them

 

What is your method of payment?

We can accept cod CASH or money order, credit card, or a factoring company called HANA.

 

How can I set up an account to order from your company?

You can call us and provide your company’s information.  Your company name, business address, phone number, business tax id number or reseller’s permit, and method of payment then you can start making an order once your account is set up.

 

What is your return policy?

 We have a two week return policy from the day it was delivered as long as the pack is complete.  As for damaged items, you can call your sales rep and report the damaged until 1 month period from the date of receipt.  Once we receive the items then we process your store credit and you can use it on your next purchase. 

 

Do you offer free shipping?

We do not; we only charge you what the shipping company charges us. 

 

How often do you update your website?

We update our websites per week for new styles so it is best to check in on a weekly basis for you not to miss anything.

 

How soon do you ship in stock items?

We can ship within 24 hours but if we have a high volume of orders it can reach up to 48 hours

 

How do I get updates from your company?

Please call us at 323 2346000 so we can add your email address in our system and you can start receiving updates from us.

 

How do I know who my sales rep is?

Please call our main office at 323 234600 and give us your store name and we can help you locate who is handling your account.

 

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