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Shipping & returns

Shipping & Returns:

ON-LINE AND EMAIL ORDER RETURN:  All online and email order returns require a Return Authorization (RA) Form.  Any merchandise sent back without the RA form inside the shipment will be disregarded and credit will NOT be issued.  To obtain an RA FORM, please contact our sales team at 323-234-6000.  All packages must be in sellable condition and must be in a complete pack as it was received by the customer.  We will not accept any products that have been discontinued or have been purchased over 14 days from the day the item was delivered.  Upon receipt of returned merchandise, Credits Department will inspect and credit will be issued.  Rejected merchandise will not be issued any credits.  


DAMAGE RETURNS:  Customers need to notify their sales rep of any damages within 14 days from the date of the original invoice for an RA.  No credit will be issued on items returned after that permitted time.  We kindly ask customers to check for any damages as soon as you receive any shipment and contact us for any concerns.


REFUSED/RETURNED PACKAGES:  Customers are required to pay the re-shipping cost of any refused/returned package due to the following reasons: A) Incorrect information submitted by the customer and approved shipment by the customer.  B) Customer gave approval to ship but was not able to receive their box from the courier.  Before re-shipping a refused/returned package, the customer must agree to pay the previous shipping cost.  More than 3 refused/returned packages will affect eligibility to continue service with HYFVE, or upon manager’s approval, change in Terms will be issued.