Return and Refund Policy

Online and Email Order Returns

All online and email order returns require a Return Authorization (RA) Form. Merchandise returned without a completed RA Form included inside the shipment will not be processed or credited.
To obtain an RA Form, please contact our Web Team at (323) 234-6000 (ext. 2).

All returned items must be in sellable condition and in their original, complete prepack or full-size ratio as shipped. We do not accept returns for discontinued items or merchandise delivered more than 14 days prior to the return request.

Upon receipt, our Credits Department will inspect all returned items. Eligible returns will be credited accordingly. Merchandise deemed unsellable or rejected after inspection will not be credited and may be returned to the customer upon request at the customer’s expense.

Damage Returns

Customers must notify their sales representative of any damages within 14 days from the invoice date to obtain a Return Authorization (RA).
Claims submitted after this period will not be eligible for credit. We encourage customers to inspect all shipments immediately upon receipt and report any damages or discrepancies promptly.

Refused or Returned Packages

Customers are responsible for re-shipping costs on any refused or returned package due to the following reasons:
A) Incorrect or incomplete shipping information provided by the customer.
B) Customer-approved shipment that could not be delivered or accepted at the time of delivery.

Before re-shipping, the customer must agree to pay the previous shipping cost in addition to the re-shipping fee. Multiple (three or more) refused or returned packages may result in suspension of ordering privileges or revised payment/shipping terms at management’s discretion.

Important Notice

No returns will be accepted without a valid Return Authorization Form.
Return labels are issued only for damaged merchandise or styles shipped in error. Returns for any other reason must be shipped at the customer’s expense and will not qualify for prepaid return labels.

Additional Terms

This policy applies exclusively to B2B wholesale transactions between HYFVE, Inc. and its authorized customers. HYFVE reserves the right to amend this policy at any time without prior notice.