Shipping policy

Shipping Policy

Here’s everything you need to know about how HYFVE ships — whether you're ordering across the city or across the globe.

Domestic Shipping

HYFVE ships via USPS and UPS. Please note that once your order leaves our facility, delivery is handled by these third-party carriers and is outside of our control.

Carriers will attempt delivery up to three times. If delivery is unsuccessful, the package will be returned to HYFVE. A new shipping fee will be required to resend the order.

PO Box addresses are not eligible for UPS delivery.
If a PO Box is provided, our team will contact you to request a valid street address before processing your order.

Expedited Orders

Expedited orders must be placed by 11:00 AM (PST) to ship the same day via UPS Priority Services.
Please leave an order note specifying the exact expedited option you prefer.

Please note that we do not offer weekend deliveries. All estimated transit times reflect business days only.

International Shipping

For international shipments, we strongly recommend UPS.
USPS tracking typically ends once the package leaves the United States, while UPS provides full end-to-end tracking.

HYFVE is not responsible for customs duties, taxes, import fees, or any additional charges imposed by your country or financial institution. We are also not liable for delays caused by customs inspections or government processing.

For international orders over $2,000, a signature will be required upon delivery.

Free Local Cargo Delivery

We offer free daily delivery to cargo shipping services in the Los Angeles Fashion District.
You may also request pick-up at our HYFVE showroom located in the Downtown LA Fashion District.

USPS Shipping Notice

If you select USPS as your shipping method, please be aware:

HYFVE is not responsible for lost, stolen, or damaged packages shipped via USPS.
Claims for USPS-related delivery issues must be filed directly with USPS. HYFVE cannot issue refunds or replacements for USPS carrier errors.

Order Changes & Promotions

Once an order has shipped, no modifications can be made.

Orders placed prior to a promotional event are not eligible for retroactive discounts.
HYFVE reserves the right to cancel duplicate or erroneous orders placed solely to take advantage of a promotion or due to system or checkout errors.

Please note: Orders may require an additional 1–2 business days to process during promotional events or the holiday season.

Preorders & Cancellations

To cancel a preorder, please contact us before the order ships.
Once shipped, all preorders are considered final.

All cancellations must be submitted in writing via email, website chat, or phone call.

Please note:
All online orders are considered final sale.
Shipping and handling fees are non-refundable, including fees associated with refused, returned, or unaccepted packages.

Shortages, Damages & Exceptions

Shortages or damaged items cannot be replaced; however, store credit may be issued upon review.

Complex or uncommon shipping issues may require additional time to investigate.
We appreciate your patience as we work to resolve any concerns fairly and promptly.